Privacy policy
Thrive Veterinary LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, book appointments, and use our digital health services.
1. Information We Collect
When you visit our Portland space, use our website, or connect with our team, we collect information to make your experience seamless and personal. This includes:
Personal Information: Your name, email address, phone number, physical address, and any specific details you share through our online booking forms, digital prescription requests, or direct correspondence.
Pet Health Records: Information regarding your pet’s health history, medical conditions, and care plans to provide accurate veterinary services.
Usage Data & Technology: Information about how you interact with our website, such as IP addresses, browser types, pages visited, and time spent on the site. We use cookies and friendly tracking technologies to improve your experience, analyze local traffic, and optimize our digital wellness hub.
2. How We Use Your Data
We believe in complete transparency. We use the data we collect to:
Manage your appointments and send timely reminders.
Provide seamless online booking, telehealth consultations, and digital health records.
Respond to your inquiries and offer warm, unhurried customer support.
Send clinic updates, helpful prevention tips, or promotional content with your explicit consent.
Comply with medical regulations and legal requirements in the State of Oregon.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. Period.
To deliver modern care, we partner with trusted third-party service providers who help us operate our platform—such as secure hosting environments, email delivery systems, and dedicated veterinary practice management software. We only share the minimum data necessary for these partners to perform their services, and we ensure they uphold the same high privacy standards we do. We may also share information if strictly required by law or to protect our legal rights.
4. Your Rights & Choices
You have full control over your data. At any time, you have the right to:
Access and review the personal and pet health data we hold about you.
Request corrections to any inaccurate or incomplete information.
Opt out of newsletters and wellness marketing communications.
Request the permanent deletion of your personal data, subject to our legal obligations regarding medical record retention.
To exercise any of these rights, simply reach out to our team at hello@thrivepdx.com.
5. Security & Peace of Mind
We take your trust seriously and implement thoughtful, modern security measures to protect your personal data from unauthorized access or disclosure. However, no online system is entirely unbreakable, and while we fight to keep your data safe, we cannot guarantee absolute protection.
6. External Links & Third Parties
Our website may contain links to external platforms, such as the Pet Emergency Network or specialized behavioral training referrals. We are not responsible for their independent privacy practices, and we encourage you to review their policies when visiting them.
7. Updates to This Policy
As our little Portland space grows or legal guidelines shift, we may update this Privacy Policy. Any changes will be posted on this page with an updated revision date.